ProSupply Distribution LLC

972-982-2525 office

844-982-2525 fax

Frequently Asked Questions

Click on the questions below to see the answers.

  • Go to the Request Wholesaler Account page and fill out amd submit the form. Once we have setup the account, we will email you the login information.

  • All items are shipped FedEx ground and are normally shipped within 24 hours of order.

  • Contact an Pro Supply Distribution We will provide you with an RGA# (Return Goods Authorization) which is required for all returns, and email you detailed return instructions.

  • Yes. Items that include all original invoices and parts in new and unused condition may be returned for exchange. 

  • Certain products do require a 20% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

  • If the return is due to manufacturer defect or Pro Supply Distribution error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

  • First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the invoice.

    If the numbers do not match, we may have shipped the wrong part number. Just call us at (972)-982-2525. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid Freight shipping label for your return item.